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How Can We Help You?
Before reaching out, most questions are fully answered on this page. Please read through — your answer is almost certainly here, and you will be back exploring in minutes.
Read This First
Our self-guided audio tours are designed to be accessed independently. The information below covers every common question. Please read it fully before sending a message.
Please allow up to 20 minutes for a reply. While you wait, we strongly encourage you to read through all the information on this page. In our experience, the vast majority of questions — including link access issues, technical difficulties, and policy questions — are fully resolved by reading the details below carefully. Our access links are simple to use and work seamlessly on any smartphone with an active internet connection.
Know Before You Book
It is your responsibility as a traveller to read and understand every detail of what you are purchasing before confirming your booking. The information below is stated clearly in every product description.
- ✔Private access link to your audio guide playlist (SoundCloud)
- ✔Private access link to your interactive tour map (Google My Maps)
- ✔Step-by-step instructions delivered with your access links
- ✔Links valid for up to 6 days from your selected travel date
- ✔Support for genuine technical access difficulties
- ✖Audio devices, headphones, or earphones
- ✖Internet access or Wi-Fi connection
- ✖Admission or entry tickets to any attraction
- ✖Transportation, food, or drinks
- ✖Live guide, GPS navigation, or group tour
- ✖Language changes after booking confirmation
Technical requirements you must have before starting your tour:
Using Your Two Access Links
Your two access links are sent through the booking platform's messaging system on your selected travel date, before your start time. Follow the steps below to use both links correctly.
- Open in a web browser — Safari, Chrome, or Firefox. Do not use the SoundCloud app.
- You will see a playlist of all attraction audio guides in suggested order.
- Listen before your tour to plan, or play each guide as you arrive at a location.
- Scroll to find an attraction → Tap to play → Use play/pause as needed.
- Replay any guide as many times as you wish. Skip between tracks instantly.
- Open in a web browser — Safari, Chrome, or Firefox. Do not use the Google Maps app.
- All attractions are marked with headphone icons 🎧 on the map.
- Tap any headphone icon on the map, or tap the tour title below the map to view the full attraction list.
- A popup window appears — tap the link inside to access that location's audio guide.
This is a self-guided audio tour — not GPS-guided, not a live guide. Choose which attractions to visit based entirely on your own interests. Explore in any order. Start and finish wherever suits you. Spend as much or as little time at each attraction as you like. Split the tour across up to 6 days — your links remain valid throughout.
- Bring headphones or earphones — essential for the audio experience.
- Ensure your smartphone is fully charged before you start.
- Have an active internet connection — mobile data (4G/5G) or Wi-Fi.
- Review both links before your visit to plan your preferred route.
- Check opening hours and entry fees for each attraction independently — admission tickets are your responsibility where noted as "not included".
Don't Be Alarmed by These Messages
If you booked through TripAdvisor, Viator, or similar platforms, you may see warning messages when opening your access links. Here is exactly what they mean and what to do.
Please do not be concerned. These are standard, automated platform notifications that appear whenever any external link is opened — they do not indicate any actual security risk whatsoever. Our links lead directly to SoundCloud and Google My Maps, two of the world's most trusted digital platforms used by hundreds of millions of people every single day.
Simply tap "Proceed" or "Continue" to access your tour materials. If links appear as plain text rather than clickable URLs inside the platform's messaging system, please copy the full link and paste it directly into your web browser's address bar.
Step-by-Step Troubleshooting
Before concluding that a link "does not work", please work through every step below. These resolve the vast majority of access issues and take only a few minutes to attempt. Most travellers who follow these steps do not need to contact us at all.
Make sure you have an active mobile data (4G/5G) or Wi-Fi connection. Without internet, no link of any kind will open on any device. This is a basic technical requirement stated clearly in the product description before purchase. If your connection is weak, move to an area with a better signal and try again.
If the link does not open in your current browser, switch to a different one immediately:
- Using Safari → try Chrome or Firefox
- Using Chrome → try Safari or Firefox
- Using the default browser → try any alternative installed browser
Do not attempt to open the link inside any app — WhatsApp, email app, or platform messaging. Always use a standalone web browser.
Saved browser data, cached files, or stored cookies can interfere with links opening correctly. Private or Incognito mode bypasses all stored data:
- iPhone / iPad (Safari): Tap the tabs icon → select "Private"
- Android (Chrome): Tap the three dots (⋮) → select "New Incognito Tab"
- Desktop: Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
Paste the full link into the private window and try again.
If the link does not open on your current phone, please try on a different smartphone, tablet, laptop, or computer. Our links function correctly on all standard devices. If it opens on a second device, the issue is with your primary device's settings or browser — not with our service or links.
If tapping the link does not work, copy the complete link text and paste it directly into your browser's address bar at the top of the screen. This resolves issues caused by how links are displayed or formatted inside certain messaging and email applications, including TripAdvisor and Viator messaging systems.
If none of the above steps have resolved the issue, clear your browser's cached data and cookies, then close and reopen your browser completely. Attempt to open the link again in a fresh browser session. This removes any corrupted or conflicting stored data that may be preventing access.
We understand that not everyone is equally comfortable with digital tools, and that is perfectly fine. If you have worked through all six steps above and are still unable to access your links, please contact us and include the following details so we can assist you as quickly as possible:
- The exact error message or behaviour you are seeing on screen
- A screenshot of what happens when you try to open the link
- Which browser you tried (Safari, Chrome, Firefox, etc.)
- Whether you tried a different device
- Whether you tried Private or Incognito mode
The more detail you share, the faster we can identify the exact issue and provide you with a personal, step-by-step solution.
Please Read Before Booking
These policies are stated in full on every product listing before purchase. Please read them carefully before booking.
Uvamai Niche Tourism operates a strict no-refund policy once a booking is confirmed. We will always assist with genuine technical access difficulties. The following situations do not qualify for a refund under any circumstances:
- Not reading the product description fully before purchasing
- Dissatisfaction with the self-guided audio format you agreed to
- Lack of required equipment — headphones, internet, or smartphone
- Issues from not following the step-by-step instructions provided
- Expecting services not stated as included — such as admission tickets or live guides
- Inability to access links where the troubleshooting steps above were not attempted
If you need to change your travel date or schedule, please contact the booking platform directly — TripAdvisor, Viator, GetYourGuide, or whichever platform you used. Uvamai Niche Tourism does not manage booking modifications. This is entirely the traveller's responsibility to coordinate through the original platform's official channels.
Once the platform confirms your revised travel date in writing, we will send your access links aligned with your new schedule.
Why this policy exists: We previously assisted a traveller with a date change as a gesture of goodwill. Despite our best efforts, this resulted in false accusations, harassment, and a damaging false review. Our team's time and wellbeing matter. Date changes are now exclusively the responsibility of the booking platform.
Before completing any purchase, it is your full responsibility to read and understand every detail of what you are buying — including what is included, what is not included, the technical requirements, how access links are delivered, the 6-day validity period, and our language selection policy which cannot be changed after confirmation.
If you have any questions before booking, please contact us at tours@uvamai.com or WhatsApp before confirming. Once your booking is confirmed, our no-refund policy applies in full.
Learn about our service standards, our equal-treatment policy, how our tours are delivered, and why we proudly serve thousands of prepared, good-faith travellers every year.
Read Our Standards →Reach Us Directly
If you have read through all of the above and still require personal assistance, please use the correct channel for your booking type below. Describe your issue clearly and include a screenshot where possible — this allows us to help you much faster.
Booked Through TripAdvisor, Viator, GetYourGuide, or Another Third-Party Platform? The email and WhatsApp options shown below are reserved exclusively for tours booked directly through uvamai.com / uvamai.shop. If your booking was made through any third-party platform, all communication — including urgent matters — must be raised only through that platform's official messaging system.
The booking platform's messaging system is the only official, traceable channel of support for third-party bookings. We will respond there and only there. Our replies are also forwarded by the platform to the email address you registered during booking.
Contacting us by email or WhatsApp while an open conversation already exists on the booking platform creates duplicate threads, causes confusion, and ultimately delays the resolution of your issue. Once a booking is made through a third-party channel, it is the traveller's responsibility to monitor and respond to the messages sent through that channel.
For tours booked directly on uvamai.com — choose your preferred channel:
Send us a detailed message and we will respond with a personal solution as promptly as possible.
Send us a message on WhatsApp for the fastest response. Include a screenshot if you are experiencing a technical issue.
Visit our main website for our full tour library, blog articles, and detailed information about Uvamai Niche Tourism.