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Before reaching out, most questions are fully answered on this page. Please read through โ your answer is almost certainly here, and you will be back exploring in minutes.
Self-Guided Audio Tours WorldwideRead This First
Our self-guided audio tours are designed to be accessed independently. The information below covers every common question. Please read it fully before sending a message.
We Aim to Reply Within 20 Minutes During Active Hours
Please allow up to 20 minutes for a reply during active hours. While you wait, we strongly encourage you to read through all the information on this page. In our experience, the vast majority of questions โ including link access issues, technical difficulties, and policy questions โ are fully resolved by reading the details below carefully. Our access links are simple to use and work seamlessly on any smartphone with an active internet connection.
Know Before You Book
It is your responsibility as a traveller to read and understand every detail of what you are purchasing before confirming your booking. The information below is stated clearly in every product description.
- โ Private access link to your audio guide playlist (SoundCloud)
- โ Private access link to your interactive tour map (Google My Maps)
- โ Step-by-step instructions delivered with your access links
- โ Links valid for up to 6 days from your selected travel date
- โ Support for genuine technical access difficulties
- โ Price is per person โ links usable by the number of travellers selected at checkout, each on their own device
- โ Audio devices, headphones, or earphones
- โ Internet access or Wi-Fi connection
- โ Admission or entry tickets to any attraction
- โ Transportation, food, or drinks
- โ Live guide, GPS navigation, or group tour
- โ Language changes after booking confirmation
Technical requirements you must have before starting your tour:
Using Your Two Access Links
Orders on uvamai.com: your two access links arrive by email instantly. TripAdvisor or Viator bookings: your links are sent through the booking platform's messaging system on your selected travel date, before your start time. Follow the steps below to use both links correctly.
๐ง Audio Guide (SoundCloud)
- Open in a web browser โ Safari, Chrome, or Firefox. Do not use the SoundCloud app.
- You will see a playlist of all attraction audio guides in suggested order.
- Listen before your tour to plan, or play each guide as you arrive at a location.
- Scroll to find an attraction โ Tap to play โ Use play/pause as needed.
- Replay any guide as many times as you wish. Skip between tracks instantly.
โ ๏ธ Always open in a browser โ not the SoundCloud app โ to ensure full, uninterrupted access.
โ ๏ธ SoundCloud App โ Important Notes
Note 1 โ SoundCloud App Users
Having the SoundCloud app installed on your device does not affect link access in most cases. However, in certain situations โ such as when your device has previously been set to open SoundCloud links in the app, or when opening the link from within another app โ your device may redirect the link to the SoundCloud app instead of the browser. If this happens, simply copy and paste the link manually into Safari or Chrome. The playlist is browser-only and is not accessible through the SoundCloud app.
Note 2 โ Tapping the Link
If tapping the link automatically opens the SoundCloud app instead of your browser, it means your device has SoundCloud set as the default handler for these links. This does not happen to all users โ only those whose device settings redirect SoundCloud links to the app. The fix is simple: copy and paste the link manually into Safari or Chrome instead of tapping it.
๐บ๏ธ Interactive Map (Google My Maps)
- Open in a web browser โ Safari, Chrome, or Firefox. Do not use the Google Maps app.
- All attractions are marked with headphone icons ๐ง on the map.
- Tap any headphone icon on the map, or tap the tour title below the map to view the full attraction list.
- A popup window appears โ tap the link inside to access that location's audio guide.
โ ๏ธ On Apple devices especially โ always use a browser, never the Google Maps app, to avoid display issues.
โ ๏ธ Google Maps App โ Important Notes
Note 1 โ Google Maps App Users
Having the Google Maps app installed on your device does not affect link access in most cases. However, in certain situations โ such as when your device has previously been set to open Google Maps links in the app, or when opening the link from within another app โ your device may redirect the link to the Google Maps app instead of the browser. The Google Maps app does not support our custom tour map correctly. If this happens, simply copy and paste the link manually into Safari or Chrome. The interactive tour map is browser-only and is not accessible through the Google Maps app.
Note 2 โ Can't Find the Audio Link on the Map
If you have tapped the headphone icon on the map but cannot find the audio guide link, please follow this important step that many travellers miss: After tapping the headphone icon, the attraction name will appear at the bottom of your screen. You must tap that attraction name to open the full details popup. The audio guide link is located inside that popup. Many travellers tap the headphone icon and wait โ but the extra tap on the attraction name shown at the bottom is essential. Without this step, the audio link will not be visible.
- Tap the headphone icon ๐ง on the map
- Look at the bottom of your screen
- Tap the attraction name that appears there
- The popup opens with full details
- Tap the audio link inside the popup to listen
Your Complete Freedom & Flexibility
- This is a self-guided audio tour โ not GPS-guided, not a live guide.
- Choose which attractions to visit based entirely on your own interests.
- Explore in any order.
- Start and finish wherever suits you.
- Spend as much or as little time at each attraction as you like.
- Split the tour across up to 6 days โ your links remain valid throughout.
What to Bring & Prepare
- Bring headphones or earphones โ essential for the audio experience.
- Ensure your smartphone is fully charged before you start.
- Have an active internet connection โ mobile data (4G/5G) or Wi-Fi.
- Review both links before your visit to plan your visit.
- Check opening hours and entry fees for each attraction independently โ admission tickets are your responsibility where noted as "not included".
Don't Be Alarmed by These Messages
If you booked through TripAdvisor, Viator, or similar platforms, you may see warning messages when opening your access links. Here is exactly what they mean and what to do.
- "You are now leaving Viator's website"
- "We cannot guarantee security on external sites"
- "Proceed with caution"
Please do not be concerned. These are standard, automated platform notifications that appear whenever any external link is opened โ they do not indicate any actual security risk whatsoever. Our links lead directly to SoundCloud and Google My Maps, two of the world's most trusted digital platforms used by hundreds of millions of people every single day.
Simply tap "Proceed" or "Continue" to access your tour materials. If links appear as plain text rather than clickable URLs inside the platform's messaging system, please copy the full link and paste it directly into your web browser's address bar.
Step-by-Step Troubleshooting
Before concluding that a link "does not work", please work through every step below. These resolve the vast majority of access issues and take only a few minutes to attempt. Most travellers who follow these steps do not need to contact us at all.
Check Your Internet Connection First
Make sure you have an active mobile data (4G/5G) or Wi-Fi connection. Without internet, no link of any kind will open on any device. This is a basic technical requirement stated clearly in the product description before purchase. If your connection is weak, move to an area with a better signal and try again.
Open in a Different Web Browser
If the link does not open in your current browser, switch to a different one immediately:
- Using Safari โ try Chrome or Firefox
- Using Chrome โ try Safari or Firefox
- Using the default browser โ try any alternative installed browser
Do not attempt to open the link inside any app โ WhatsApp, email app, or platform messaging. Always use a standalone web browser.
Try Private Mode or Incognito Mode
Saved browser data, cached files, or stored cookies can interfere with links opening correctly. Private or Incognito mode bypasses all stored data:
- iPhone / iPad (Safari): Tap the tabs icon โ select "Private"
- Android (Chrome): Tap the three dots (โฎ) โ select "New Incognito Tab"
- Desktop: Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
Paste the full link into the private window and try again.
Try on a Completely Different Device
If the link does not open on your current phone, please try on a different smartphone, tablet, laptop, or computer. Our links function correctly on all standard devices. If it opens on a second device, the issue is with your primary device's settings or browser โ not with our service or links.
Copy and Paste the Link Manually
If tapping the link does not work, copy the complete link text and paste it directly into your browser's address bar at the top of the screen. This resolves issues caused by how links are displayed or formatted inside certain messaging and email applications, including TripAdvisor and Viator messaging systems.
Clear Your Browser Cache and Cookies
If none of the above steps have resolved the issue, clear your browser's cached data and cookies, then close and reopen your browser completely. Attempt to open the link again in a fresh browser session. This removes any corrupted or conflicting stored data that may be preventing access.
SoundCloud and Google My Maps are used by hundreds of millions of people globally every single day, with an uptime reliability of 99.9%. If you are unable to open a link, the issue is almost certainly with your device settings, browser configuration, internet connection, or how the link is being opened โ not with our service.
Not Confident with Technology? We Will Help You Personally
We understand that not everyone is equally comfortable with digital tools, and that is perfectly fine. If you have worked through all six steps above and are still unable to access your links, please contact us and include the following details so we can assist you as quickly as possible:
- The exact error message or behaviour you are seeing on screen
- A screenshot of what happens when you try to open the link
- Which browser you tried (Safari, Chrome, Firefox, etc.)
- Whether you tried a different device
- Whether you tried Private or Incognito mode
The more detail you share, the faster we can identify the exact issue and provide you with a personal, step-by-step solution.
Our Promise
Every link we send works. Every tour is tested. Every traveller is supported.
Our access links are simple to use and function seamlessly on any modern smartphone with an active internet connection. Working through the six troubleshooting steps above resolves access issues in virtually every case.
Please Read Before Booking
These policies are stated in full on every product listing before purchase. Please read them carefully before booking.
Refund Policy
Uvamai Niche Tourism operates a strict no-refund policy once a booking is confirmed. We will always assist with genuine technical access difficulties. The following situations do not qualify for a refund under any circumstances:
- Not reading the product description fully before purchasing
- Dissatisfaction with the self-guided audio format you agreed to
- Lack of required equipment โ headphones, internet, or smartphone
- Issues from not following the step-by-step instructions provided
- Expecting services not stated as included โ such as admission tickets or live guides
- Inability to access links where the troubleshooting steps above were not attempted
Booking Date & Schedule Changes
If you need to change your travel date or schedule, please contact the booking platform directly โ TripAdvisor or Viator. Uvamai Niche Tourism does not manage booking modifications. This is entirely the traveller's responsibility to coordinate through the original platform's official channels.
Once the platform confirms your revised travel date in writing, we will send your access links aligned with your new schedule.
Your Responsibility Before Purchasing
Before completing any purchase, it is your full responsibility to read and understand every detail of what you are buying โ including what is included, what is not included, the technical requirements, how access links are delivered, the 6-day validity period, and our language selection policy which cannot be changed after confirmation.
If you have any questions before booking, please contact us at tours@uvamai.com or WhatsApp before confirming. Once your booking is confirmed, our no-refund policy applies in full.
Our Commitment to Responsible Travellers
Learn about our service standards, our equal-treatment policy, how our tours are delivered, and why we proudly serve thousands of prepared, good-faith travellers every year.
Read Our Standards โReach Us Directly
Important โ Please Read First
Booked Through TripAdvisor, Viator, or Another Third-Party Platform?
The email and WhatsApp options shown below are reserved exclusively for tours booked directly through uvamai.com.
If your booking was made through any third-party platform, all communication โ including urgent matters โ must be raised only through that platform's official messaging system. The booking platform's messaging system is the only official, traceable channel of support for third-party bookings. We will respond there and only there. Our replies are also forwarded by the platform to the email address you registered during booking.
Contacting us by email or WhatsApp while an open conversation already exists on the booking platform creates duplicate threads, causes confusion, and ultimately delays the resolution of your issue.
Once a booking is made through a third-party channel, it is the traveller's responsibility to monitor and respond to the messages sent through that channel.
โณ Response time โ within 20 minutes during active hours: Please allow up to 20 minutes for a personal reply. We ask that you use this time to work through the troubleshooting steps and information above โ in our experience, the vast majority of issues are resolved without needing to wait for a response. When you do contact us, please describe your issue clearly, include which steps you have already tried, and attach a screenshot where possible. This helps us resolve your issue in a single reply.
Your Pace. Your Story. Your Tour.
All tour details, technical requirements, delivery methods, and policies are stated clearly on every product listing before purchase. We are committed to serving every responsible traveller with the same exceptional standard of care.
ยฉ 2012โ2026 Uvamai Niche Tourism. All Rights Reserved.
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